Introduction
This privacy policy is the official privacy policy of Shiloh Plastics including the brand name Ezy Aussie. It applies to all personal information collected by Shiloh Plastics including via www.shilohplastics.com.au and www.ezyaussie.com.au, social media and via any other means including physically or electronically.
In this policy we explain how and why we collect your personal information, how we use it and disclose it, and what controls you have over our use of it. We appreciate that you may have certain concerns about how your personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws including the Australian Privacy Principles.
Anonymity and Pseudonymity
You have the option of dealing with Shiloh Plastics anonymously. However, this only applies where it is practicable for Shiloh Plastics to deal with you acting anonymously or under a pseudonym, such as a general enquiry.
Collection of Information
Throughout this privacy policy we refer to “personal information”, which means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Your business name, first and last name, business address, contact telephone number, mobile telephone number and email address are examples of information which may constitute personal information.
We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Shiloh Plastics collects are set out below.
Information that you provide to us:
We collect personal information that you provide directly to us, such as when you make a purchase or register for an account. This may include:
- your name and/or business name
- your contact details including your email address, delivery address and phone number
- financial information including credit card and payment details.
Financial information that is collected via the website is used by Shiloh Plastics to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities including Paypal, Square and MYOB. We have no access to this information as it is our policy that we do not process payments ourselves.
Information that we collect from your use of our Websites and Application:
When you use a Website or Application, we may also collect personal information about your transaction information. This includes the products you have ordered, the date and time of your order and the amount charged.
How Shiloh Plastics collects, uses and discloses personal information
Active information collection
In particular, Shiloh Plastics will collect your personal information from you in the following situations:
- If you contact Shiloh Plastics, we may keep a record of that correspondence;
- When you apply for and/or establish and/or access an account or order a product;
- When you conduct certain types of transactions such as cheque purchases or refunds;
- When you submit your e-mail address via a Website or Application or provide us with personal information via any medium, including a Website or Application;
- When you place an order via a Website or Application to purchase goods, in which case we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details);
- When you interact with a Website or Application for a specific purpose; and
- When you use or browse a Website or Application generally.
Cookies and Passive Information Collection
As you navigate through our Websites and access our Applications, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data). For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of a Website or Application are most commonly accessed. This information is generally not linked to the identity of visitors, except where a Website or Application is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing a Website or Application, such as when you are logged into an account.
Platform and Browser Permissions
You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.
Mobile platforms such as iOS and Android generally define certain types of information or data that applications cannot access without your consent. Each platform has its own permissions system for obtaining your consent. For example, the iOS platform generally alerts you the first time Shiloh Plastics Application wants permission to access certain types of data, such as location services, and will let you choose whether or not to consent to that request. Android devices will generally notify you of the permissions that a Shiloh Plastics Application seeks before you first use the Application, and your use of the Application constitutes your consent. For iOS devices, you can generally manage your platform level permissions via the Settings section on your device. For Android devices, you can generally manage your platform level permissions.
Use of information collected and disclosure of personal information to others
We collect such personal information so that we can provide you with a great service. We also need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences. Personal information collected will be used for the following primary purposes:
- For the purposes stated on a particular Collection Channel;
- To maintain the functionality of our website, including the provision of information to you relating to e-commerce transactions conducted via the Website;
- To fulfil obligations in respect of any sale and purchase contract.
- To provide you with invoices and statements.
- To provide you with information about your transactions (including uploading of, access to, and receipt of, content on a Website or Application and purchase transactions undertaken on a Website or Application) and about content, services and products;
- To provide notification of price increases or Christmas break shutdowns, or any other general communications that we feel are necessary to provide you the best service available;
- To maintain our relationship with you;
- To respond to enquiries;
- to share with your social media communities, to the extent allowed by you.
Failure to provide personal information may result in Officeworks being unable to provide you with the products or services requested by you, provide you with notification of price increases or Christmas break shutdowns.
We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way (e.g. freight companies). This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.
In addition we are permitted to use or disclose personal information held about you:
- Where you have consented to the use or disclosure;
- Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
- Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
- Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process); and
- Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.
Children
Personal information will not be collected by any person who is known by Shiloh Plastics to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.
Security and storage
We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident doing business with us.
Only authorised team members in our company have access to our customers’ personal information. Their access is subject to strict controls and procedures.
Access to and correction of personal information
Shiloh Plastics is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
You may request access to personal information about you held by Officeworks. Requests for access to your personal information should be made to:
Shiloh Plastics
4 Ferrier Rd
Narangba Qld 4504
AUSTRALIATelephone: 07 3888 0166
Email: accounts@shilohplastics.com.au
Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
Inaccurate information will be corrected upon receiving advice from you.
If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
Shiloh Plastics will respond to any requests for access or correction within a Shiloh Plastics is not responsible for removing your personal information from the lists or databases of any third party who has previously been provide your information in accordance with this privacy policy.
Complaints
If you have a question or complaint about our Privacy Policy or Shiloh Plastics’ collection, use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to Shiloh Plastics at the contact details set out in this policy.
We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Australian Information Commissioner.
Changes to Privacy Policy
If Shiloh Plastics decides to or is required to change this Privacy Policy, it will post changes on this Shiloh Plastics Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.
Sale of the Company
If Shiloh Plastics merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this privacy policy.
Acceptance
You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.